As more services move online, we recognize that accessing these services can sometimes be challenging for your clients. We want to share information about the Federal Communications Commission (FCC) and the Universal Service Administrative Company (USAC) Lifeline program, which may be helpful to the people you serve.

This federal initiative is designed to make phone and internet services more affordable for low-income households, ensuring that more individuals have the connectivity needed to access important resources and services online. Eligible consumers can receive a monthly discount of up to $9.25. Consumers living on Tribal lands are eligible for an enhanced discount of up to $34.25 per month, making it even easier to stay connected and access essential services.

Individuals receiving Supplemental Security Income, Supplemental Nutrition Assistance Program, Medicaid, and other Federal Assistance programs, as well as households with income of 135 percent or less than the Federal Poverty Guidelines are eligible.

Your clients can visit Home - Universal Service Administrative Company to check their eligibility and submit an application.

Once enrolled, encourage your clients to create a personal my Social Security account, ensuring safe, secure, and convenient access to their Social Security records and online services. We continue to make more services available with an account.

Thank you for helping us connect your clients with the services and information they need.

Sincerely,
Nick Perrine
Chief Communications Officer
External.Relations@ssa.gov
March 16, 2026